I am over it!

JK Warranty Part III

Posted March 13 2008 12:39 PM by Jp Editor
Filed under: Editorials, Jeep Enthusiast Culture, John Cappa

OK, I'm over it. I went to pick up the Jp JK Wrangler at the dealer and the service writer tells me lots of seemingly good news. They replaced the questionable battery that they killed, fixed the locker, and fixed the leak in the door seals which required a door adjustment thanks to the wreck and poor body work done by another dealer. So the service writer starts walking me over to the cashier and I ask her what I'm paying for. She responds "the oil change". I only got part way through explaining that I canceled the oil change when she remembered. Simple mistake, and she corrected it. No charge.

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So I get the Jeep home and check out the work. They replaced the maintenance-free battery with a potentially-leaky and certainly cheaper maintenance-type battery. Oh well, at least it's a Mopar battery. There was a factory recall on the seals so all of the door and top seals were replaced. But as I mentioned, the driver door needed realigning to seal properly. Inside the Jeep the carpet and parts of the interior were covered with seal scrapings, bits of foam and stuff. Apparently the TSB seal replacement doesn't include cleanup at this dealer. But the real bummer is the new dent in the door. It looks like the door frame was bent in order to get the seals to work properly. You can see a crease! The door is sealed better but it's still not totally right. At this point, I give up. It seems everytime I pick my Jeep up from this dealer, I'm leaving with a new problem. For now I'm simply going to accept what I believed from the beginning. Once your Jeep is in a wreck, it will never be the same as new. I'm up to about 25,000 miles so the warranty is up soon anyway. Avoid Power Chrysler Jeep in Valencia, CA.

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Reader Comments:

1. Exactly how evil of me will it be if I pee my pants laughing when the rear end goes boom just North of Beaver, Utah while you're on your way to Moab? I mean, on a scale of 1-10? 'Cause I'm fine with anything up to a 9.8.

Jp Tech Editor - Posted March 13 2008 01:46 PM

2. It would be about as funny as your Dodge tow rig smoking a tranny one-mile North of me and my smoked rearend.

Jp Editor - Posted March 13 2008 03:08 PM

3. With all of those problems, you should ditch the JK and buy this:
http://baltimore.craigslist.org/car/605389868.html

jaytee - Posted March 14 2008 05:35 PM

4. i know how you feel over here in the great province of quebec i went to rond point dodge crhysler and for front end damege it took em more than a month to fix my gmc jimmy that i bought 1 month erlier(yeah yeah i know shame on me but i do have an 88 comanche) and they broke not one but both abs sensors and they charged em to me 175 each when fixin the oil pan(you either take the engine out or the front ifs(again i know shame on me) plus i hade to have the front grill repainted twice and the paint chipped off when my friend literaly walk beside the front bumper(but i hit a snow bank no more front bumper) and they didnt change the 2 broken front tow hooks etc etc etc ..... you guys know the song sooo please never go to rond point dodge crhysler in saint-hubert

88comanche - Posted March 15 2008 03:03 PM

5. i know of a good dealer. giambolvo jeep in york, pa. i visit the parts counter regularly, they usually have the part i need or can get it the next business day. the counter people are pleasant and will answer your questions, no matter how dumb they are. i will assume that the service bay is the same (i never used it).
stay away from brubaker chrysler/jeep in lancaster, pa, the guy that runs the parts counter is a complete jerk. i called about the lock sticking on my driver side door, and it was like i was wasting his valuable time from his coffee cup. i told him my wife would be bringing it in. she got there, and he's treating her like she stole it....and then he never even bothered to check the lock mechanism. john, i'm telling you, you oughta do a feature on good and bad dealer expeiences from around the country. maybe the good ones can get the bad ones in line.

chariotofmanliness - Posted March 17 2008 05:56 AM

6. I have just read this whole thread. See, that is why I always buy Jeeps well worn and out of warranty. Why unload a bunch of cash to not have a rig capable of what I want. Plus it will depreciate faster than I can make payments for the first two years. I save a lot of frustration and save a lot of money not having to replace new parts to get the rig up to standards. I even buy my on-road equipment slightly used to avoid the warranty issue as well. Nobody works on my junk but me. I am looking forward to Part IV.

rkarlin1 - Posted March 18 2008 07:24 PM

7. I am new here and I hate that everyone is having troublewith their Jeeps. I am an warranty admin for a Chrysler/Jeep dealer in Houston, Texas. So just speaking from my end of the service deaprtment, you guyshavesome really shitty dealers. First and formost, being you are under warranty, Chrysler will pay for a rental in your case. The dealer sounds tohave their head where the sun doesn't shine to take that long to fix very minor problems. Infact the TSB even has pictures for thooseof the techs they employ that can't read. Personally I would find somewhere else to go that actually cares that you have a new Jeep. But not all dealers are like that.

Abarnhill25 - Posted March 20 2008 08:38 PM

8. I have had very positive experience with Jeep service. I am in Dallas, TX and bought a 2005 LJ Rubicon new from Preston Chrysler Jeep. Since then I have broken two front axles (failed U-Joints) and a drive shaft and all were covered under warranty. Its been serviced 3 times for recalls and I was offered a rental when the repairs took more than two days. Unfortunately, I think service is very inconsistent and its not just Chrysler.

PaulJ66 - Posted March 28 2008 07:49 AM

9. any fellow jeep lovers we need to combine together as one and do something about this. Sorry if i seem like im ranting because i to feel everyones pain that has read this thread. just got my jeep back from the dealership and once again nothing was even done. well its the last. I am currently in talks with jeep itself with no progress as of yet. Yeah they have more money and power as one but as you justify your excuses it is not exceptable. we paid oour good hard earned money for their asking price. those of you that have purchased a vehicle much less a jeep in the past 2 years. especially what is going to happen now with the lifetime warramty package. SErvice and sales get worse and worse.so now i am going to do something about it i cant take the stress of it anymore. such a freaking hassle ina nice way. So lets all combine as one and show our love to a company that needs to respect our product loyalty. RAnting and almost out of space bad spot, send your story to kbwoolard@gmail.com
plaese help me on this

kbwoolard - Posted March 29 2008 11:25 PM

10. I think there are good and bad if you get lucky and find one that actually hires mechanics instead of parts changing monkies then you got lucky. I finally got lucky Lakeland Jeep Oconomowoc Wi.

kyhairbear - Posted March 31 2008 11:58 PM

11. Don't feel too bad I too have a wrangler and a comanche and I also have a dealership in fredericksburg va who tells me they do not have a parts list for my year vehicles. I have been told they cannot get me replacement parts and that I shold go on the net for after market parts. Why have dealerships if they are too stupid and cannot get parts. Does anyone know where I can get a replacement grey dashboard for a 1989 comanche?

newyankee - Posted April 1 2008 03:45 AM

12. Well folks I've found jeep dealers are just like jeeps. They all look like something you want but you don't know what you've got until you crawl around and look in all the corners. Dealerships are run by people,lots of them,most know their stuff but some are learing and they all order from computers and rely on mopar to back them up. I worked the parts counter at my local chrysler shop for a few years and found that no matter how much the employee you're dealing with wanted to help there are plenty of chances to screw things up.

nourlmt - Posted April 27 2008 03:44 PM

13. I bought my 07 4dr and our 99 xj sport from Medlyn Motors,oldest car shop in milford nh. They're small and do good work but still make mistakes sometimes(don't we all?)but at least they're honest.I would never buy a car anywhere else.

nourlmt - Posted April 27 2008 03:51 PM

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